Which Whirlpool and tumble dryers were recalled, are they safe to use and is your machine on the affected list?


THE government has  made an “unprecedented” move to recall “hundreds of thousands” of Whirlpool tumble dryers.

It comes after more than 5million dryers required modifying in the wake of hundreds of fires. Here’s the latest.

Hundreds of Whirlpool related tumble dryers have caught on fire since 2004
Hundreds of Whirlpool related tumble dryers have caught on fire since 2004

What is the problem with the tumble dryers?

The fault is apparently caused by excess fluff coming into contact with the heating element, and Whirlpool has previously stated that the dryers are safe if the lint filters are cleaned after every cycle and the appliance is closely monitored.

Whirlpool previously said it was OK for UK customers to keep using the machines as long as they are not left unattended while running.

Customers in Australia who had machines with exactly the same fault as those in the UK were told to “cease using the product immediately”.

The company is in the process of replacing or repairing 4.3million appliances – but in June 2019 the government intervened to order the firm to recall any machines that could still be a risk.

Which dryers are at risk?

The potentially faulty machines come under the brand name of Creda, Hotpoint, Indesit, Proline and Swan.

Hotpoint believes that that there are between 300,000 and 500,000 fire-risk tumble dryers potentially still in people’s homes.

The Government has sent a letter to Whirlpool saying it will force the manufacturer to recall dodgy machines that have yet to be fixed.

Whirlpool now has 10 days to respond before the Government starts legal action.

In the meantime, Whirlpool could itself issue a voluntary recall, ask for the the case to go into an independent arbitrator to review, or even ignore the Government.

Is your dryer on the faulty list?

HERE'S how to know if your dryer is on the faulty list:

Whirlpool, which owns the Hotpoint brands, says it has identified a potential concern with two types of tumble dryers manufactured between April 2004 and September 2015.

The affected brands are:

  • Hotpoint
  • Indesit
  • Creda
  • Swan
  • Proline

Non-affected machines will have a green sticker on the inside of the dryer door or reverse of the machine.

If your machine doesn’t have a green sticker, you need to check if it’s faulty. You can do this by locating the serial code and model number (found on the back of the dryer or on the back of the dryer door) and entering it onto the online checkers at safety.hotpoint.eu or safety.indesit.eu or safety-swan.eu.

Tumble dryer
These burnt out appliances were pulled out of a house fire
Getty Images

What should I do if I think my tumble dryer is a fire risk?

If you do find that your machine is a risk, you can contact the company on 0800 151 0905 for the UK or 1800 804320 for Ireland to arrange for the machine to be fixed.

Whirlpool said: “We are committed to doing everything we can to ensure that the tumble dryer modification programme is carried out in a safe and timely manner.

“All consumers who own an affected dryer are eligible for a free-of-charge modification.”

Whirlpool has also said it is offering customers the option of replacing their old machine with an upgraded model at a cost.

You can register your products (all electrical goods, including computers, mobile phones and home phones) for free at the UK Recall website and you will be automatically alerted if the manufacturer issues a recall or safety notice.

What has Whirlpool said about the issue?

A spokesperson for Whirlpool told The Sun: “Safety is our number one priority and we remain committed to resolving any affected tumble dryers that have not yet been modified.

“To this end, we are in ongoing discussions with the OPSS to agree additional measures we have proposed to reach consumers who have not yet engaged with this safety programme.

“We have cooperated with the OPSS throughout its recent review of the programme and welcome its findings that consumers whose tumble dryers have been modified can continue to use them safely.”



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