Apple offers FREE MacBook keyboard replacements after user complaints – here’s how to claim yours

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IF YOUR MacBook keyboard in on the blink, you may well be owed a new one free of charge.

Apple has begrudgingly set up a programme to replace the faulty tools after a flood of users complaints. Here’s how to get your hands on one.

Getty – Contributor

Getting your hands on a brand new MacBook keyboard is pretty simple stuff[/caption]

The guide was put together by Pocket-Lint.

What’s wrong with MacBook keyboards?

Back in 2015, Apple made a major change to the way its MacBook keyboard works – but the move quickly backfired.

The “scissor” mechanism under each key was replaced with butterfly switches in a bid to make the laptops thinner and lighter.

Users quickly reported issues with the redesigned keys, which suddenly became susceptible to damage from something as small as dust getting under the keys.

Getty – Contributor

Apple has set up a keyboard replacement programme to fix people’s faulty laptops[/caption]

Out-of-warranty repairs were costing users up to £550 because Apple makes a point to replace your full keyboard instead of individual keys.

Apple has since addressed the issue – though it took three attempts to fix the redesign – after a wave of complaints from buyers.

It has set up a keyboard replacement programme to fix people’s faulty ones for free.

What is Apple’s keyboard replacement programme?

Apple will replace a broken keyboard on any MacBook with butterfly keys.

It says it will replace your keyboard up to four years after you purchased your MacBook.

Apple recommends you send yours in if your keys feel sticky, don’t respond consistently or fail altogether.

Your new one will come with the re-designed keyboard, meaning the fault shouldn’t crop up again.

Getty – Contributor

Out-of-warranty repairs were costing users up to £550[/caption]

Is my MacBook eligible for a keyboard replacement?

First, you need to make sure your keyboard is broken due to a fault in Apple’s butterfly design.

Apple says you can initiate a free repair if you have one of the following defects:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Only MacBook, MacBook Air, or MacBook Pros equipped with butterfly mechanism keyboards are eligible. That means any model released since early 2015.

To double check, you can find out your model on your laptop by clicking the Apple logo in the top left of your screen.

Click “About this Mac” and in the next window head to the Overview tab, where your model will be listed.

Free MacBook keyboard repairs

Here are the eligible models…

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)

How do I get a free MacBook keyboard replacement?

The best way to get a new keyboard is to contact Apple or a service provider.

Apple says the process could involve the replacement of one or two keys, or your whole keyboard.

Here are three ways you can get started:

  1. Find and go to an Apple Authorised Service Provider.
  2. Make an appointment at an Apple Retail Store.
  3. Mail in your device to the Apple Repair Center.


In other Apple news, the firm’s voice assistant Siri was today accused by the UN of encouraging sexism by flirting with men who call it a “sl*t”.

The iPhone 11 is due in September – and it’s coming in two new colours we’ve never seen from Apple before.

Read all the latest iPhone 11 release date and feature rumours.

Have you grabbed one of Apple’s free replacements? Let us know in the comments!


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